Frequently Asked Questions

Shipping & delivery

How long will my order take?
Most orders arrive within 2 to 4 weeks. Our fixtures ship from our overseas manufacturing partners, which is what keeps the prices where they are — but it does mean this isn't a two-day delivery. You'll get tracking as soon as your order ships.

Where do you ship?
Canada.

What does shipping cost?
$12.00 CAD within Canada. Shipping is free on orders over $250 CAD.

Will I pay customs or duties?
Our fixtures ship from our overseas manufacturing partners, so a parcel is occasionally assessed import charges when it enters Canada. It doesn't happen on every order and it isn't something we can predict, so we can't include it in the price you pay us. If you are charged, get in touch — we'll look at it with you.

Returns

What's your return window?
30 days from the day your order arrives, not from the day you ordered it. See the full refund policy.

What if something arrives damaged?
Email support@akkervylights.com with your order number and a photo. We'll sort it out — you won't be asked to ship a broken fixture back at your own cost.

Products

Is alabaster real stone?
Yes. It's a natural mineral, so veining, colour and translucency vary from piece to piece. Two pendants from the same product listing will not look identical — that's the material, not a defect.

Are your lights dimmable?
Some are. Where a fixture is dimmable we say so in the product title and description, and you can browse the full dimmable range. Dimmable fixtures need a compatible LED dimmer switch.

Are bulbs included?
This varies by fixture. The product description states what's included and which bulb base the fixture takes.

Hardwired or plug-in?
Both, depending on the piece — it's listed on every product page. Hardwired fixtures should be installed by a qualified electrician.

What voltage are your fixtures?
Our fixtures are supplied for 110–120V North American use.

Orders & payment

What payment methods do you accept?
All major credit cards, plus Shop Pay, PayPal and Google Pay.

Can I change or cancel my order?
Email us as soon as you can. If the order hasn't shipped yet we can usually amend or cancel it.

Still stuck?

Email support@akkervylights.com. We reply within 24 hours, Monday to Friday.