Shipping policy
Processing Time
All orders are processed within 1-3 business days after payment is received. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days; if there will be a significant delay, we will contact you by email.
Shipping Times
Akkervy works with fulfillment partners located internationally to bring you a wide selection of products at great prices. Because of this, shipping times can vary depending on the product and your location, and are generally longer than shipments from a local warehouse.
Estimated delivery times are typically 2-4 weeks from the date of shipment, though delivery can occasionally take longer during high-demand periods, due to customs processing in your country, or due to carrier delays. If you order multiple items, they may ship separately from different fulfillment centers and arrive in separate packages at different times.
You will receive a shipping confirmation email with tracking information as soon as your order ships, so you can follow your package's progress.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Customs, Duties and Taxes
Our fixtures ship from our overseas manufacturing partners, so a parcel is occasionally assessed import duties or taxes by the carrier when it enters Canada. This does not happen on every order, and it is not something we can predict in advance. These charges are not included in the price you pay at checkout, and where they apply they are the responsibility of the recipient.
If you are charged import fees on an Akkervy order, please contact us at support@akkervylights.com and we will look at it with you.
Damages and Delays
Please inspect your order upon delivery and email us at support@akkervylights.com within 48 hours if your item arrives damaged, defective, or incorrect — please include your order number and clear photos of the item and its packaging. We'll evaluate the issue and make it right with a replacement or full refund at no cost to you, and we'll handle any carrier claim on our end so you don't have to.
This 48-hour window is for damage and shortages so we can claim with the carrier. Your 30-day return window is separate and runs from the day your order is delivered — see our Refund Policy for details.
If your order has not arrived within 45 days of the shipping confirmation and you have not heard from us about a delay, please contact us at support@akkervylights.com and we will investigate, issuing a refund or replacement if the shipment is confirmed lost.
Order Changes and Cancellations
If you need to make any changes to your order, please contact us as soon as possible at support@akkervylights.com. Once an order has been submitted to our fulfillment partners for processing, we may be unable to modify or cancel it.
Refused and Undeliverable Shipments
If a shipment is refused or is undeliverable due to an incorrect address provided by the customer, the customer is responsible for any additional shipping charges to resend the order.
Questions
If you have any questions about our Shipping Policy, please contact us at support@akkervylights.com. See also our Refund Policy for information about returns.