Refund policy

Returns
We have a 30-day return policy, which means you have 30 days after your item is delivered to request a return. Because some of our products ship directly from our international fulfillment partners, delivery can take longer than domestic shipments (see our Shipping Policy for details) - the 30 days is counted from the date of delivery, not the date you placed your order, so you have time to inspect your item.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, contact us at support@akkervylights.com with your order number and the reason for your return. Because many items ship directly from our suppliers, we will let you know whether the item needs to be mailed back to us or whether we can resolve your return without a physical return, and provide instructions accordingly. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@akkervylights.com.

Damages and issues
Please inspect your order upon delivery and email us at support@akkervylights.com within 48 hours if the item is defective, damaged, or if you receive the wrong item — please include your order number and clear photos of the item and its packaging.

We ask for 48 hours because it lets us open a claim with our fulfillment partner while the shipment is still inside their claim window, which means we can resolve things for you faster. If you notice a problem after that, please still get in touch — your 30-day return window runs from the date of delivery either way, and we would rather hear from you late than not at all.

We'll evaluate the issue and make it right with a replacement or full refund at no additional cost to you.

Shipping delays
Many of our products are shipped directly from overseas fulfillment partners, so delivery can take approximately 2-4 weeks, and occasionally longer depending on your location, customs processing, or order volume. We will do our best to keep you updated with tracking information. If your order has not arrived within 45 days of purchase and you have not heard from us about a delay, please contact us at support@akkervylights.com and we will investigate, issuing a refund or replacement if the shipment is confirmed lost.

Exceptions / non-returnable items
Certain items can't be returned, including items that have been installed, wired, or hardwired, and any item not in its original condition or packaging. For safety reasons we also can't accept returns on electrical components that show signs of installation.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us.